The Tapiola Library, located at the Espoo Cultural Centre, has been an LM Information Delivery customer since 2008. The library is used by many different kinds of customers as the area is home to many elderly people and the number of families with children has increased over the past few years. The library also has a lot of international and highly educated customers, as the Helsinki University of Technology and the Keilaniemi business area are located close by.

Carola Snell has been working at Tapiola’s busy library for twelve years. As team leader for the service area and journal manager she knows the library’s resources and journals section well. Although the library’s focus is on traditional, print literature, electronic resources have also found a user base.

“In addition to printed books and journals, e-books and e-journals are also available. I believe that the proportion of these resources will increase as they become easier to use and their prices gradually decrease. In terms of use, it is also important that there are enough suitable reading terminals available.”

It is easy to work with a familiar partner

Tapiola Library became an LM Information Delivery customer in 2008. The services in use are the subscription management service and the LibNet subscription management tool, as well as the e-newspaper service ePress.

“When you work with the same people for several years, cooperation is natural. It is easy to contact people, and interaction is friendly and effortless,” says Snell.

LibNet facilitates the management of magazines and newspapers in all of Espoo’s libraries

According to Snell, the best part of the LibNet subscription management tool is its ease of use. LibNet’s title offering is extensive and wide ranging – it can be used to search for, and order, hundreds of thousands of printed and electronic journals.
“LibNet has worked very well for us and is straightforward. We use LibNet to order and renew resources and also to file complaints. It is also helpful for reporting and for determining library-specific expenses. If we have a problem with a certain journal or publisher, we simply contact LM Information Delivery’s customer service through LibNet and they correct the problem.”

Digital content for users of all ages

“I am genuinely surprised that even our most elderly customers are so open-minded about using the online services. People search for news from their old hometown or country, and the resources are easy to read when the text can be enlarged to suit the reader’s preferences. Our customers have been satisfied after finding news from small places or obscure countries through the services.”

According to Snell, e-newspaper services have meant direct savings for the library. They have been able to stop ordering printed journals that are rarely read, as they can now be found at the library in online format and the archives extend a few months back. The savings have been used at the Tapiola Library to develop the periodicals section, for instance, much to the delight of customers.


  • Easy management of journals
  • Effortless access to Finnish and international newspapers

Tapiola Library is situated in the spectacular Espoo Cultural Centre. Image: Aila Kaunisvaara/Tapiola Library

“When you work with the same people for several years, cooperation is effortless.”
Carola Snell – Tapiola Library