Hannah Woof
Customer Account Manager, UK & Ireland

Based in our UK office in Banbury, Hannah Woof has been supporting LM Information Delivery customers for the past 10 months with queries relating to their accounts. In her day to day work, she ensures that customers have access to their subscriptions and provides them with information regarding new titles and price requests.

Prior to working with LM, Hannah has had a varied career, consisting of working at an optician, selling French bedlinen and fragrances, and even developing an app whereby members of the public can buy items seen in magazines at the click of a button.

Although she’s fairly new to the world of publishing she’s finding the industry very interesting and loves having the opportunity to work with a variety of different people and developing great relationships with customers. She enjoys working with customers, tailoring our services to suit their specific requirements and ensuring that they are provided with the best service possible.

By day, Hannah is a customer accounts manager, by night, she’s a singer songwriter. She had released an EP, played a sold out headline show and even had her music played on BBC Radio One.

“I have the pleasure of working with some of the most talented and dedicated people both at LM Information Delivery and in my music career and am excited by what the future has in store for both!” comments Hannah.

Diane (Di) Toms
Customer Account Manager, UK & Ireland

Customer Account Manager, Diane (Di) Toms, is a seasoned professional in the publishing industry. She has been working for LM Information Delivery for the past 4 years and previously worked for Blackwell’s and Swets. With over 30 years in the industry, she’s one of our most experienced CAMs and is a great asset to our UK team.

Di looks after a portfolio of customers, handling all of their queries and ensuring that everything runs smoothly – from orders being placed to issues with access set up and more.

She says that one of the things she enjoys the most about working at LM is the variety it brings to her daily work.

“I love that one minute I can be handling a claim and the next I could be working on a large package deal” says Di.

Di is married with 3 grown up children (1 son and identical twin daughters).  When she’s not busy being a publishing pro, she loves being outdoors and does a lot of walking.  She recently started paddle boarding last year is eagerly waiting for the weather to get a little warmer before she get out on the water again.  She loves travelling is looking forward to going on a cruise around South East Asia in a couple of weeks’ time.